Terms and Conditions​
By using Tailwind Tuition's online services, you are agreeing to the following terms and conditions:
Payment
Sessions last one hour. Fees shall be calculated at a rate of £35 for one-to-one tutoring sessions and £20 per student in the small group sessions. No further fees shall be charged for preparation time of the tutor. Fees may be adjusted from time to time and shall become effective after having given the student's parent or carer two weeks written notice.
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Tailwind Tuition accepts payment for sessions upfront. No sessions will take place without the full amount paid for the session. This can be done by contacting Tailwind Tuition directly.
Attendance
Whilst we hope that students will have 100% attendance, we understand that your child might not be able to make a session because of a holiday. We allow for two weeks, pre-booked holiday which will be credited to your child’s next month. It is vital that at least four weeks notice is given if your child is not going to be able to attend any session due to a holiday.
Unfortunately, as a small business, Tailwind Tuition will not be able to refund any payment made if a student is ill and cannot attend a session. No adjustment to fees shall be made for time due to late arrival by the student or by early termination of session by the student. Any lost time due to the late arrival of the tutor shall be compensated by extending a lesson by mutual agreement and by such amount of time that was lost. The tutor agrees to wait 15 minutes from the time of the scheduled session for the student's arrival before considering that session cancelled without sufficient prior notice and therefore subject to a bill for the scheduled session.
Safeguarding
Your child’s tutor has an enhanced DBS certificate, available to view on request. Each online session will be recorded. You are welcome to attend the initial sessions, if you like. It is vital that a responsible adult is present in the same building as the student when the session takes place.
Other
The student agrees to provide their own materials needed for each tutoring session. Tailwind Tuition will provide outstanding learning opportunities for each student but makes no promises or warranties with regards to a student's performance as a result of the tutoring provided.